Overview
Our refund and return policy lasts 30 days from the date of purchase. After 30 days, we cannot offer a full refund or exchange.
Eligibility for Return
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The item must be unused and in the same condition as received.
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It must be in the original packaging (including case tray, protective film, etc.).
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A receipt or proof of purchase is required.
Non-Returnable Items
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Phone cases that have been opened, used, or show signs of wear.
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Customized, engraved, or personalized cases.
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Items purchased during sales, promotions, or clearance events.
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Cases ordered in the wrong color or model due to customer selection error.
Return Process
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Contact our customer service team to obtain a Return Authorization and address.
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Do not send the product back to the manufacturer.
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Please package the item securely to prevent damage during transit.
Refunds
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Once your return is received and inspected, we will notify you within 5–7 business days regarding the approval or rejection of your refund.
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If approved, your refund will be processed and credited to your original method of payment.
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Shipping costs for returns are the customer’s responsibility and will be deducted from the refund amount.
Exchanges
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We only replace items that are defective or damaged upon delivery.
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To request an exchange, please email us at: [email protected].
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Ship the item to: {physical address}.
Gift Returns
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If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return.
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For non-gift orders, the refund will be issued to the original payer.
Need Help?
If you have any questions about refunds or returns, feel free to contact us:
📧 [email protected]
